Print Media actively utilizes feedback taken from all customer interactions to understand how well we are meeting their needs and to quickly respond to any concerns or questions. Our management team personally reviews customer satisfaction data to ensure immediate and effective response.
Through a detailed "scorecard" of internal and external measures, Print Media continually works to improve our business processes. This is achieved through our management review, internal audits, incident reporting and corrective and preventive actions. Not only do we learn how to better serve our customers, but we also apply this ongoing experience to deliver better products and services.